The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit. The Business Analyst will track and analyze business unit trends and make appropriate recommendations that will positively impact the unit. The Business Analyst will be a Project Manager and lead a number of key projects for the business unit and the company. The Business Analyst will be the functional expert on the specified application(s) he/she will be the sole point of contact between the business unit and Information Technology’s Application Development Specialist.
Responsibilities include –
- Assists Business Unit Leader in developing tactical and strategic product, services and/or programs to support the business unit’s goals (financial, quality, production, customer service, operational efficiency, market share, etc.).
- Works closely with ICAT personnel and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or program business processes.
- Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.
- Consults with client personnel to determine business, functional and technical requirements for specified applications.
- Coordinates the development of all approved versions of business and functional specifications for specified applications. Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
- Develops effective reporting tools for the business unit.
- Analyzes the business unit’s activities and trends and compares analyses against the service standards and best practices. Presents findings and works with the Business Unit Leader and other personnel to identify and implement strategies that will address tactical and strategic goals.
- Prepares routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.).
- Analyzes trends and recommends adjustments address and/or capitalize on trends.